Terms & Conditions

Welcome to Everyday Health Wisdom. These Terms & Conditions govern your access to and use of our website, appointment services, healthcare coordination features, wellness programs, and other services made available by Everyday Health Wisdom. By accessing the website, requesting an appointment, submitting information, enrolling in a service, or otherwise interacting with Everyday Health Wisdom, you acknowledge that you have reviewed and agree to these terms. If you do not accept these terms, please discontinue use of the applicable website or service.

1. Use of Everyday Health Wisdom Services

Everyday Health Wisdom provides healthcare-related services, care coordination, wellness support, appointment assistance, and other services that may be offered through our website or participating professionals. The availability of a particular service may depend on your location, eligibility, provider availability, scheduling requirements, and applicable laws or regulations. Certain healthcare services may be provided by independently licensed or otherwise appropriately qualified professionals who exercise their own professional judgment. Everyday Health Wisdom does not guarantee that every service, provider, program, or appointment will be available to every individual.

2. Acceptance and Eligibility

By using Everyday Health Wisdom services, you confirm that the information you provide is accurate to the best of your knowledge and that you have the legal capacity to enter into these terms. When services are requested on behalf of another person, you represent that you are authorized to provide information and communicate on that person's behalf. If you are unable to agree to these terms yourself, an authorized parent, guardian, or representative may be required where permitted by applicable law.

3. Medical Care and Professional Judgment

Everyday Health Wisdom's website and general service information are not intended to replace individualized evaluation, diagnosis, treatment, or advice from an appropriately qualified healthcare professional. Healthcare decisions depend on individual circumstances, and a professional may determine that a particular service, treatment, appointment, or recommendation is not suitable for you. Information appearing on the website should not be interpreted as a guarantee of a particular medical outcome. You should discuss questions concerning your health, medications, symptoms, treatment options, or other medical concerns with an appropriate healthcare professional.

4. Emergency Situations

Everyday Health Wisdom's website, appointment forms, online communications, and routine support channels are not intended to provide emergency medical services or immediate crisis response. Messages submitted through the website may not be reviewed immediately. If you believe you are experiencing a medical emergency, a serious injury, or a condition requiring immediate attention, call 911 or your local emergency service or proceed to the nearest emergency department. Do not wait for a response from Everyday Health Wisdom when urgent medical attention is required.

5. Appointments, Rescheduling & Cancellations

• Appointment requests are not considered confirmed until Everyday Health Wisdom or the applicable provider provides confirmation through an authorized communication channel.
• Availability may vary based on provider schedules, service capacity, location, and other operational considerations.
• Please provide reasonable advance notice when cancelling or requesting a change to an appointment.
• Repeated missed appointments, late arrivals, or last-minute cancellations may affect future scheduling and may result in a fee where such a fee was disclosed and permitted by applicable law.
• Everyday Health Wisdom or a participating professional may reschedule or cancel an appointment when circumstances require it, and reasonable efforts will be made to notify you.

6. Patient and Member Responsibilities

You are responsible for providing information that is complete, accurate, and reasonably current when using Everyday Health Wisdom services. This may include contact information, appointment details, health-related information, insurance information, and other information necessary to coordinate requested services. You should notify us when relevant information changes. You are also responsible for following instructions provided by your healthcare professional, attending scheduled appointments, asking questions when information is unclear, and informing appropriate professionals about relevant changes in your circumstances.

7. Payments, Fees & Insurance

Applicable fees will be communicated through the relevant service, appointment, membership, or billing process. Unless otherwise agreed or required by law, payment obligations may apply for services that have been properly scheduled or provided. Estimates are provided for planning purposes and may differ from final charges depending on the services actually performed. Where insurance is involved, coverage, eligibility, deductibles, copayments, exclusions, authorizations, and reimbursement decisions are determined by the applicable insurance carrier and the terms of the insurance plan. Everyday Health Wisdom may assist with administrative coordination when offered but cannot guarantee an insurer's payment or coverage decision.

8. Privacy & Confidentiality

Everyday Health Wisdom takes reasonable steps to protect personal information and health-related information handled through our services. Information submitted to us is managed according to our Privacy Policy and, where applicable, additional notices, consent forms, or professional privacy requirements associated with a specific service. We do not sell personal health information to advertisers or data brokers. However, information may be disclosed when necessary to provide requested services, support operations, process applicable billing or insurance activities, comply with legal requirements, or fulfill other purposes permitted by applicable law.

9. Website Content & Communications

We make reasonable efforts to maintain useful and accurate website information, but content may occasionally contain errors, omissions, outdated details, or temporary availability limitations. Service descriptions, schedules, pricing information, and other website materials may be changed without prior notice when appropriate. Online communications should not be relied upon for emergency care or time-sensitive medical decisions. Everyday Health Wisdom may also send administrative communications concerning appointments, requested services, account activity, or important operational updates. Promotional communications, where applicable, may include an option to unsubscribe.

10. Acceptable Use

You agree to use the Everyday Health Wisdom website and services lawfully and responsibly. You must not attempt to gain unauthorized access to accounts, systems, or restricted areas; interfere with website functionality; introduce malicious software; impersonate another individual; submit fraudulent or intentionally misleading information; collect information about other users without authorization; or use the platform for unlawful, abusive, threatening, or harmful purposes. Everyday Health Wisdom may restrict access when reasonably necessary to protect users, professionals, personnel, systems, or service operations.

11. Intellectual Property

Unless otherwise stated, website text, graphics, logos, branding, design elements, program materials, software features, and other content made available by Everyday Health Wisdom are owned by Everyday Health Wisdom or used with appropriate authorization. You may access and use these materials for their intended personal and service-related purposes. You may not reproduce, distribute, modify, publicly display, commercially exploit, sell, or create unauthorized derivative works from protected content without prior written permission, except where applicable law provides otherwise.

12. Third-Party Services

Certain features may involve third-party providers, scheduling systems, communication services, insurance resources, payment processors, or external websites. These providers may operate under separate terms and privacy policies. Everyday Health Wisdom does not control every aspect of services operated independently by third parties and cannot guarantee their availability, accuracy, or practices. When you access an external service or follow a third-party link, you are responsible for reviewing the applicable provider's terms and privacy information before submitting information or continuing to use that service.

13. Service Availability & Technical Limitations

We may temporarily modify, suspend, or discontinue portions of the website or related digital features for maintenance, updates, security reasons, technical limitations, operational changes, or circumstances outside our reasonable control. Although we work to maintain reliable access, we do not guarantee that the website will always be available, uninterrupted, or free from technical errors. You should maintain appropriate access to alternative methods of contacting healthcare professionals when a matter is urgent or time-sensitive.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Everyday Health Wisdom will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of the website, inability to access a digital feature, reliance on general website information, or interactions with third-party services. Nothing in these terms is intended to exclude or limit liability that cannot legally be excluded, including rights or protections that applicable law requires us to preserve.

15. Suspension, Termination & Account Restrictions

Everyday Health Wisdom may suspend or restrict access to website features or particular services when reasonably necessary because of security concerns, misuse, violation of these terms, legal obligations, operational requirements, or other legitimate circumstances. Ending or restricting access does not eliminate obligations that arose before termination, including valid payment responsibilities or obligations relating to intellectual property, privacy, confidentiality, or lawful use of the website.

16. Changes to These Terms

We may revise these Terms & Conditions periodically to reflect changes in our services, technology, business practices, applicable requirements, or operational procedures. Revised terms will be posted through the website with an updated effective date or version reference. Where required, we may provide additional notice concerning material changes. Your continued use of Everyday Health Wisdom services after revised terms become effective constitutes acceptance of the updated provisions, subject to any rights provided by applicable law.

17. Governing Rights & Severability

These terms are intended to operate consistently with applicable federal and state laws. If any provision is determined to be invalid, unlawful, or unenforceable, that provision will be limited or interpreted to the extent necessary while the remaining provisions continue in effect. Nothing in these Terms & Conditions is intended to waive a legal right or consumer protection that cannot lawfully be waived or restricted.