Privacy Policy

Everyday Health Wisdom respects the privacy of individuals who visit our website, request appointments, communicate with our team, participate in healthcare or wellness services, or otherwise interact with us. This Privacy Policy explains the types of information we may receive, how that information may be used, circumstances in which it may be disclosed, and choices that may be available to you. Certain services may also be subject to additional privacy notices, consent forms, or requirements applicable to healthcare professionals and specific services.

1. Information We May Collect

• Personal and contact information: We may receive your name, email address, telephone number, mailing address, date of birth, and other information you voluntarily provide when communicating with Everyday Health Wisdom.
• Appointment information: We may collect information concerning appointment requests, scheduled services, cancellations, communications, and service history necessary to administer your relationship with us.
• Health-related information: Depending on the services you request, you may provide information concerning symptoms, medical history, medications, allergies, wellness goals, treatment information, or other health-related details.
• Insurance and billing information: Where applicable, we may receive insurance coverage details, billing information, claim-related records, or other information needed to coordinate requested services.
• Technical information: When you browse our website, we may receive information such as browser type, device characteristics, operating system, IP address, pages visited, general interaction information, and other technical data used to maintain and improve website functionality.

2. How We Use Information

• To respond to questions, service requests, and communications submitted through our website or other authorized channels.
• To schedule, confirm, modify, and administer appointments and requested services.
• To coordinate information with appropriate healthcare professionals or service providers involved in delivering requested care.
• To administer memberships, billing activities, insurance-related requests, and other operational processes where applicable.
• To send appointment reminders, administrative notices, service updates, and other communications necessary to support your relationship with Everyday Health Wisdom.
• To evaluate website performance, improve our services, maintain appropriate records, prevent misuse, and address technical or security issues.
• To comply with applicable federal, state, and local laws, regulations, professional requirements, legal processes, and other legitimate obligations.

3. Health and Sensitive Information

Some information provided through Everyday Health Wisdom services may qualify as sensitive personal information or protected health information under applicable law. We handle health-related information according to the requirements that apply to the particular service and relationship. When you receive care from an appropriately licensed healthcare professional, additional privacy notices, authorizations, consent forms, or professional obligations may apply. We encourage you to provide only information reasonably necessary for the service you are requesting and to use designated secure communication methods when available for sensitive information.

4. How We Protect Information

Everyday Health Wisdom uses reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, alteration, disclosure, or misuse. Depending on the type of information and system involved, safeguards may include access restrictions, authentication measures, secure transmission methods, encryption where appropriate, confidentiality obligations, system maintenance procedures, and security reviews. No electronic system or method of transmitting information over the internet can be guaranteed to be completely secure, so users should also exercise reasonable care when communicating sensitive information online.

5. Sharing and Disclosure

Everyday Health Wisdom does not sell personal information or personal health information to advertisers or data brokers. Information may be shared when reasonably necessary to provide or coordinate requested services, including with healthcare professionals, administrative providers, technology vendors, billing partners, insurance carriers, or other service providers supporting our operations. We may also disclose information when authorized by you or when disclosure is required or permitted by applicable law, such as in response to valid legal process, regulatory requirements, or circumstances involving safety or legal obligations. Service providers that handle information on our behalf may be subject to appropriate confidentiality and information-handling requirements.

6. Communications and Marketing Choices

We may use your contact information to communicate about appointments, service requests, account activity, billing matters, administrative changes, or other information necessary to provide services. Where permitted, Everyday Health Wisdom may also send newsletters, wellness information, or promotional communications if you have requested or consented to receive them. You may opt out of promotional emails by using the unsubscribe option included in those messages or by contacting our team. Opting out of marketing communications does not necessarily stop important administrative or service-related messages that are required to manage your relationship with Everyday Health Wisdom.

7. Cookies and Online Technologies

Our website may use cookies and similar technologies to support basic functionality, remember preferences, maintain website security, understand general visitor activity, and improve the user experience. Some cookies may be necessary for features you request, while other technologies may be optional. Your browser may provide settings that allow you to manage or restrict certain cookies. Limiting cookies may affect the availability or performance of some website features, but essential functions may continue to operate where technically possible.

8. Your Privacy Rights and Choices

• Access: You may request access to certain personal information maintained by Everyday Health Wisdom, subject to applicable requirements and exceptions.
• Correction: You may ask us to correct information that you believe is inaccurate or incomplete.
• Copy: Depending on the type of record and applicable law, you may request a copy of certain information in an available format.
• Deletion: You may request deletion of certain information when retention is not required or otherwise permitted under applicable law.
• Marketing opt-out: You may withdraw your preference for promotional communications at any time using an available unsubscribe method.
• Additional rights: Certain individuals may have additional privacy rights under applicable state or federal law, and requests will be evaluated according to the requirements that apply.

9. Data Retention

Everyday Health Wisdom retains information only for as long as reasonably appropriate for the purposes for which it was collected, subject to applicable legal, clinical, regulatory, contractual, accounting, security, and operational requirements. Healthcare-related records may be required to remain available for periods established by applicable laws or professional standards. Other information may be retained to address legitimate business needs, resolve disputes, maintain appropriate records, or comply with legal obligations. When information is no longer required, it may be securely deleted, destroyed, anonymized, or otherwise handled according to applicable retention procedures.

10. Information Concerning Minors

Everyday Health Wisdom takes reasonable steps to avoid knowingly collecting unnecessary personal information from children through general website features. Certain healthcare services may appropriately involve minors, in which case information may be provided by a parent, guardian, or other authorized representative where permitted by law. Additional privacy, consent, or authorization requirements may apply depending on the individual's age, location, service, and circumstances. If you believe information relating to a minor has been submitted improperly, please contact our privacy team so the matter can be reviewed.

11. Third-Party Websites and Providers

Our website may contain links, integrations, scheduling tools, communication features, insurance resources, or other services operated by third parties. These organizations may have separate privacy policies and information practices. Everyday Health Wisdom does not control the privacy practices of websites or services that we do not operate. Before providing personal or health-related information through an external website or application, you should review that provider's privacy notice and understand how it handles submitted information.

12. Changes to This Privacy Policy

We may periodically revise this Privacy Policy to reflect changes in our services, information practices, technology, legal requirements, or operational procedures. When updates are made, the revised policy will be posted with an updated effective date or version number. We encourage you to review this policy periodically so that you remain aware of how information may be handled. Where applicable law requires specific notice or consent for a material change, Everyday Health Wisdom will follow the requirements applicable to that change.

13. Privacy Requests and Concerns

If you have questions about this Privacy Policy, believe your information may have been handled improperly, or wish to exercise a privacy right available to you, you may contact our privacy team. We may need to verify your identity or obtain additional information before responding to certain requests, particularly when the request involves access to account-specific or health-related information. Requests will be reviewed and handled within the timeframe required by applicable law.

14. Contact Our Privacy Team

For privacy-related questions, requests, or concerns, please contact the Everyday Health Wisdom privacy team at support@everydayhealthwisdom.org. When sending a privacy request, please provide enough information for our team to understand the nature of your request while avoiding unnecessary disclosure of sensitive medical information in an unsecured email. We will make reasonable efforts to review your inquiry and provide an appropriate response consistent with applicable privacy requirements and our responsibilities as a healthcare service provider.